How It Works How It Works

FILE A CLAIM

Tell us what happened to your product and when it happened. The more we know the more we can help you get your product back to normal.

WE'VE GOT YOU COVERED

Depending on your plan and nature of the claim, we will repair or replace your product, or reimburse you. Each claim is unique and it is possible your product will be replaced with a new or refurbished product.

PAY YOUR DEDUCTIBLE

Like most insurance programs, we require you pay a deductible when you file a claim on your protection plan. In most cases the deductible is significantly less than the full retail price you would pay for a new product.

PROTECT YOUR PRODUCTS

We are here to continue to protect any connected devices you may wish to register in the future. With a protection plan from 5devices, you're protected against unexpected product failures and costly repairs or replacement.

In order to begin your claim process please call our plan administrator Ensure Protect at:

(888) IOT-2-FIX

(888) 468-2349

Hours of Operation: 6:00 AM - 9:00 PM Pacific Time